Customer Experience CX Specialist
Location: Netherlands / Hybrid / Remote
Job Type: Internship, Freelance, Parttime, Fulltime | Income Progression Roadmap
Industry: Hospitality / Property Management / PropTech
Responsibilities: In consultation
What You’re Going to Do:
You’ll build and optimize the systems that power customer interactions at scale.
- Design and improve automated support workflows
- Implement AI-driven solutions (chatbots, routing, knowledge systems)
- Optimize support tools and internal workflows
- Analyze customer journeys and identify friction points
- Collaborate with Product, Engineering, and Support teams
- Balance automation with human-centered experience
Your Key Responsibilities
- Build and maintain customer support automation (chat, email, workflows)
- Implement and optimize AI tools for support and engagement
- Manage and improve CX tools (Zendesk, Intercom, Freshdesk, etc.)
- Create and maintain knowledge bases and self-service flows
- Track CX metrics and improve performance (response time, resolution rate)
- Ensure consistency, tone, and quality across all communication channels
- Support scaling of customer experience without losing human touch
Bonus If You Have Experience With
- AI tools (chatbots, LLM integrations, automation platforms)
- CRM and CX tools (GoHighLevel, Zendesk, Intercom, HubSpot, Freshdesk)
- Workflow automation (Zapier, Make, n8n)
- SaaS, marketplace, or community-driven platforms
- Data analysis and reporting tools
- UX thinking and customer journey mapping
What We Ask
- Experience in Customer Experience, Support Operations, or CX tooling
- Strong systems-thinking and automation mindset
- Ability to balance efficiency with empathy
- Analytical skills and data-driven decision making
- Strong communication and collaboration skills
- Curiosity about AI and emerging technologies
Extra Information:
- Compensation: In consultation + equity/revenue share options
- Tools & Stack: CX Tools
- Work Style: Remote-first, async-friendly, outcome-driven
- Growth Path: Opportunity to become Head of CX
- Impact: You’ll directly shape how thousands of users experience our platform daily
Future Career Path:
1. Intern / Junior CX Automation Specialist
Foundation stage: learning tools, workflows, and customer needs
Technical Skills
- Basic understanding of CX tools and automation platforms
- Intro to AI tools and chatbot logic
- Data entry, tagging, and workflow setup
CX Automation Skills
- Supporting simple workflows and automations
- Assisting with knowledge base updates
- Understanding customer journeys and support flows
Mindset / Soft Skills
- Empathy and customer-first thinking
- Attention to detail and organization
- Curiosity and willingness to learn
- Clear communication
2. Mid-Level CX Automation Specialist / Associate CX Systems Manager
Ownership stage: designing scalable systems and improving efficiency
Technical Skills
- Strong understanding of CX tools and integrations
- Workflow automation and system configuration
- Basic data analysis and reporting
CX Automation Skills
- Designing end-to-end automated support flows
- Implementing AI tools and chatbot optimization
- Improving self-service and knowledge systems
Professional Skills
- Cross-functional collaboration with Product and Engineering
- Managing tools, vendors, and integrations
- Measuring and improving CX performance
3. Senior CX Automation Lead / Head of CX Systems / Chief Experience Officer (CXO)
Leadership stage: defining experience strategy and organizational impact
Technical Skills
- Architecting scalable CX systems and automation frameworks
- Advanced AI integration and tooling strategy
CX Automation Skills
- Designing company-wide customer experience systems
- Aligning automation with brand voice and user trust
- Driving efficiency without sacrificing experience quality
Leadership & Impact
- Leading CX, automation, and support operations teams
- Influencing product and company strategy through customer insights
- Defining KPIs and performance frameworks
- Ensuring exceptional, scalable customer experiences