Domits is building more than software for luxury vacation rental managers.
We are building the digital infrastructure for luxury vacation rental managers.
As portfolios grow across properties, destinations, owners, channels, teams, guests, partners and regulations, operational complexity grows with them. The difference between an average operator and a world-class operator is increasingly determined by the quality, consistency and scalability of the systems behind the guest experience.
The Domits Operating Standards define how world-class luxury vacation rental operations should work.
This is our global master framework for turning operational excellence into repeatable, measurable and increasingly automated processes. It brings together the standards, SOPs, workflows, checklists, controls, KPIs and best practices required to operate a modern luxury vacation rental business at scale.
The objective is simple:
Make the best way of operating the easiest way of operating.
Every standard should answer five questions:
- What should happen?
- Who is responsible?
- Which system enables it?
- How do we measure quality?
- What can be automated?
The Operating Standards are therefore not intended to become a static library of documents. They are designed as a living operating system.
As Domits learns from property managers, guests, owners, partners and its own platform data, these standards will continuously evolve. Processes that repeatedly create value can become workflows. Workflows can become product features. Product features can become automation. And automation can increasingly be executed by AI.
This creates a fundamental flywheel:
Best Practice → Standard → Workflow → Software → Automation → AI → Better Operations
The ultimate ambition is to establish a global operating standard for luxury vacation rentals — enabling property managers to deliver extraordinary guest experiences while managing larger portfolios with greater efficiency, control, profitability and consistency.
Domits Operating Standards are the foundation for that ambition.
Domits Operating Standards
00. SOP Governance & Operating System
- SOP creation standard
- SOP naming convention
- SOP numbering system
- SOP ownership model
- SOP approval workflow
- SOP version control
- SOP review cadence
- SOP retirement procedure
- SOP exception management
- SOP audit procedure
- SOP change-management process
- SOP translation/localization
- SOP quality scoring
- SOP compliance reporting
- SOP dependency mapping
- SOP escalation framework
- Global vs regional SOP framework
- Partner SOP governance
- Emergency SOP override procedure
01. Domits Corporate Operations
- Company operating model
- Organizational structure
- Role & responsibility matrix
- RACI framework
- Decision-making framework
- Delegation of authority
- Objectives and Key Results (OKR)
- Management reporting
- Weekly operating review
- Monthly business review
- Quarterly business review
- Annual planning
- KPI definition
- KPI ownership
- Budgeting
- Forecasting
- Procurement
- Vendor management
- Contract management
- Legal escalation
- Insurance management
- Business continuity
- Crisis management
- Internal communications
- External communications
- Confidential information management
02. Market Intelligence
- Hospitality data aggregators for market intelligence
- Global luxury rental market monitoring
- Destination market analysis
- ADR benchmarking
- Occupancy benchmarking
- Revenue benchmarking
- Competitor monitoring
- PMS competitor monitoring
- Channel competitor monitoring
- OTA monitoring
- Pricing competitor monitoring
- New market identification
- Market-entry assessment
- Destination scoring
- Property supply analysis
- Demand analysis
- Seasonality analysis
- Regulatory monitoring
- Travel trend monitoring
- Luxury travel trend monitoring
- UHNW traveler trend monitoring
- Strategic market review
03. ICP & Customer Qualification
- ICP (Ideal Customer Profile)
- Luxury property definition
- Luxury property manager definition
- Enterprise property manager definition
- Owner qualification
- Portfolio qualification
- Destination qualification
- ADR qualification
- Revenue qualification
- Technology maturity assessment
- Existing PMS assessment
- Existing channel manager assessment
- Existing direct-booking assessment
- Existing RMS assessment
- Existing accounting assessment
- Digital maturity scoring
- Customer pain-point discovery
- Customer readiness scoring
- Enterprise readiness assessment
- Customer segmentation
- ICP disqualification
- Strategic account classification
04. Sales
- Sales job description
- Lead generation more, better, cheaper, reliable
- Lead capture
- Lead enrichment
- Lead qualification
- Discovery call
- Property portfolio assessment
- Technology assessment
- Distribution assessment
- Revenue assessment
- Operations assessment
- Financial assessment
- Enterprise discovery
- Demo preparation
- Demo execution
- Demo follow-up
- Proposal creation
- Pricing proposal
- Commercial negotiation
- Contract negotiation
- Procurement process
- Security questionnaire
- Legal review
- Enterprise approval
- Deal desk
- Closed-won handover
- Closed-lost analysis
- Sales forecasting
- Pipeline management
- Strategic account management
05. Customer Onboarding
- New customer onboarding
- Customer identity verification
- Company verification
- Contract verification
- Billing setup
- User creation
- User permissions
- Portfolio import
- Property import
- Existing PMS migration
- Existing channel-manager migration
- Existing website migration
- Existing booking migration
- Historical data migration
- Data validation
- Mapping validation
- Customer training
- Admin training
- Operations training
- Revenue training
- Finance training
- Go-live readiness assessment
- Go-live approval
- Hypercare
- 30-day review
- 60-day review
- 90-day review
06. Property Acquisition & Onboarding
- Property acquisition pipeline management
- Property qualification
- Property verification
- Property ownership verification
- Property manager authorization
- Property documentation
- Property address validation
- Property classification
- Property amenities
- Bedroom configuration
- Bathroom configuration
- Capacity
- House rules
- Cancellation policy
- Check-in policy
- Check-out policy
- Pet policy
- Child policy
- Accessibility information
- Safety information
- Local regulations
- Tourism registration
- Property licensing
- Property insurance
- Property photos
- Property video
- Property description
- Property metadata
- Property SEO
- Property content QA
- Property readiness
- Property launch approval
07. Property Data & Content
- Property data standards
- Property taxonomy
- Amenity taxonomy
- Room taxonomy
- Bed taxonomy
- View taxonomy
- Location taxonomy
- Service taxonomy
- Experience taxonomy
- Luxury classification
- Property quality score
- Content completeness score
- Image quality standards
- Image naming
- Image ordering
- Image metadata
- Video standards
- Copywriting standards
- Multilingual content
- Translation QA
- AI-generated content QA
- Content approval
- Content versioning
- Content syndication
08. PMS Core Operations
- Reservation creation
- Reservation modification
- Reservation cancellation
- Reservation confirmation
- Reservation synchronization
- Calendar management
- Availability management
- Rate management
- Guest management
- Owner management
- Property management
- User management
- Task management
- Notes
- Internal communication
- External communication
- Document management
- Event management
- Automated workflows
- Manual overrides
- Operational audit trail
09. Calendar & Availability
- Calendar creation
- Calendar synchronization
- iCal synchronization
- Real-time availability
- Availability blocking
- Owner blocks
- Maintenance blocks
- Housekeeping blocks
- Check-in restrictions
- Check-out restrictions
- Minimum stay
- Maximum stay
- Gap management
- Orphan-gap management
- Same-day booking
- Booking window
- Closed-to-arrival
- Closed-to-departure
- Availability conflict
- Calendar conflict resolution
- Double-booking prevention
- Double-booking resolution
10. Channel Management
- Channel onboarding
- Channel account connection
- API authentication
- API credential management
- Channel mapping
- Property mapping
- Room mapping
- Amenity mapping
- Rate-plan mapping
- Availability mapping
- Guest-policy mapping
- Cancellation-policy mapping
- Tax mapping
- Fee mapping
- Currency mapping
- Content mapping
- Image mapping
- Reservation synchronization
- Modification synchronization
- Cancellation synchronization
- Availability synchronization
- Rate synchronization
- Content synchronization
- Webhook processing
- Retry handling
- Error handling
- API outage management
- Channel reconciliation
- Channel disconnection
- Channel migration
- Channel QA
- Channel certification
11. OTA Distribution
- Airbnb onboarding
- Booking.com onboarding
- Vrbo onboarding
- Expedia onboarding
- Agoda onboarding
- Trip.com onboarding
- Google Vacation Rentals onboarding
- HomeToGo onboarding
- Holidu onboarding
- Luxury channel onboarding
- Regional OTA onboarding
- Travel-agent channel onboarding
- Corporate channel onboarding
- Private distribution partner onboarding
- OTA ranking optimization
- OTA content optimization
- OTA conversion optimization
- OTA review optimization
- OTA commission management
- OTA dispute management
- OTA policy management
- OTA account health
- OTA suspension recovery
12. Distribution API
- API architecture
- API authentication
- API authorization
- API onboarding
- API documentation
- API versioning
- API keys
- OAuth
- Webhooks
- Idempotency
- Rate limiting
- Error codes
- Retry logic
- Reservation API
- Property API
- Availability API
- Rate API
- Content API
- Guest API
- Payment API
- Webhook reconciliation
- API monitoring
- API SLA
- API incident response
- API partner certification
- Sandbox management
- Production certification
- API deprecation
13. Direct Booking Engine
- Direct booking setup
- Website creation
- Domain connection
- DNS configuration
- SSL
- Property presentation
- Search
- Availability
- Rate display
- Booking flow
- Guest registration
- Checkout
- Payment
- Confirmation
- Cancellation
- Modification
- Upselling
- Cross-selling
- Promo codes
- Gift cards
- Packages
- Add-ons
- Experiences
- Transfers
- Concierge
- Multi-property search
- Multi-currency
- Multi-language
- Mobile optimization
- SEO
- Structured data
- Analytics
- Conversion optimization
- Abandoned booking recovery
14. Luxury Guest Experience
- Guest journey mapping
- Pre-booking communication
- Booking confirmation
- Pre-arrival communication
- Guest preferences
- VIP identification
- Arrival preparation
- Airport transfer
- Meet & greet
- Villa orientation
- Welcome amenities
- Concierge
- In-stay communication
- Special occasions
- Birthday handling
- Anniversary handling
- Celebration handling
- Restaurant recommendations
- Experience booking
- Transportation
- Emergency guest support
- Checkout
- Post-stay communication
- Review request
- Guest reactivation
- Repeat guest management
- VIP guest database
15. Unified Inbox
- Inbox setup
- Email integration
- SMS integration
- WhatsApp integration
- Airbnb messaging
- Booking.com messaging
- Unified conversation management
- Conversation assignment
- Conversation prioritization
- SLA management
- AI response suggestions
- AI auto-response
- Human escalation
- Translation
- Message templates
- Automated messages
- Guest segmentation
- Sentiment detection
- Complaint detection
- VIP detection
- Conversation audit
- Communication retention
16. AI Operations
- AI assistant governance
- AI guest messaging
- AI property content
- AI translation
- AI pricing recommendations
- AI lead qualification
- AI customer support
- AI operations assistant
- AI housekeeping optimization
- AI maintenance triage
- AI anomaly detection
- AI revenue forecasting
- AI upselling
- AI personalization
- AI review analysis
- AI sentiment analysis
- Human-in-the-loop
- AI confidence thresholds
- AI escalation
- AI hallucination management
- AI monitoring
- AI model evaluation
- AI privacy controls
- AI audit logs
17. Revenue Management
- Revenue strategy setup
- Market positioning
- Competitive set
- ADR strategy
- Occupancy strategy
- Dynamic pricing
- Base price
- Seasonal pricing
- Weekend pricing
- Holiday pricing
- Event pricing
- Last-minute pricing
- Early-bird pricing
- Length-of-stay pricing
- Gap pricing
- Minimum stay
- Maximum stay
- Demand forecasting
- Occupancy forecasting
- Revenue forecasting
- Revenue optimization
- Channel profitability
- Direct booking profitability
- Discount management
- Promotion management
- Revenue review
- Revenue anomaly detection
18. Owner Management
- Owner onboarding
- Owner verification
- Ownership documentation
- Owner portal
- Owner statements
- Owner calendar
- Owner blocks
- Owner approvals
- Owner reporting
- Owner payments
- Revenue sharing
- Owner expenses
- Maintenance approval
- Owner communication
- Owner complaints
- Owner retention
- Owner upselling
- Owner acquisition
19. Housekeeping
- Housekeeping onboarding
- Cleaning standards
- Turnover procedure
- Inspection procedure
- Linen management
- Laundry
- Amenities replenishment
- Inventory
- Villa preparation
- Pre-arrival inspection
- Post-checkout inspection
- Cleaning quality scoring
- Housekeeping assignment
- Staff scheduling
- Emergency cleaning
- Deep cleaning
- Seasonal cleaning
- Sustainability standards
- Housekeeping incident reporting
20. Maintenance
- Maintenance intake
- Maintenance triage
- Emergency maintenance
- Routine maintenance
- Preventive maintenance
- Vendor assignment
- Work orders
- Cost approval
- Owner approval
- Maintenance scheduling
- Maintenance completion
- Quality verification
- Inventory/spares
- Contractor management
- Recurring maintenance
- Asset management
- Maintenance reporting
21. Finance
- Guest payment setup
- Payment authorization
- Payment capture
- Payment failure
- Payment retry
- Refund
- Partial refund
- Chargeback
- Deposit
- Security deposit
- Owner payout
- Commission calculation
- Revenue split
- Fees
- Taxes
- VAT
- Tourist tax
- Currency conversion
- FX reconciliation
- Accounting integration
- Invoice creation
- Credit notes
- Financial reconciliation
- Month-end close
- Financial reporting
- Audit preparation
22. Compliance
- KYC
- KYB
- Identity verification
- Proof of address
- Beneficial ownership
- AML
- Sanctions screening
- GDPR
- Data processing
- Data retention
- Cookie compliance
- Marketing consent
- Payment compliance
- PCI DSS
- Tax compliance
- Local licensing
- Tourism registration
- Property safety
- Guest safety
- Accessibility
- Insurance
- Regulatory reporting
23. Security
- Security governance
- Identity management
- Authentication
- MFA
- Authorization
- RBAC
- Secrets management
- API security
- Encryption
- Database security
- Cloud security
- Endpoint security
- Vulnerability management
- Dependency management
- Penetration testing
- Security monitoring
- SIEM
- Incident response
- Data breach response
- Account takeover
- Fraud detection
- Security awareness
- Security audits
- Vendor security
- Security questionnaires
- Enterprise security reviews
24. Infrastructure & DevOps
- AWS account management
- Infrastructure-as-code
- Environment management
- Development
- Staging
- Production
- CI/CD
- Deployment
- Rollback
- Database migration
- Database backup
- Disaster recovery
- Failover
- Monitoring
- Logging
- Alerting
- Observability
- Performance monitoring
- Capacity planning
- Cost optimization
- Cloud incident management
- Service-level objectives
- SLA management
25. Software Engineering
- Development standards
- Git workflow
- Branch strategy
- Pull requests
- Code review
- Architecture review
- Dependency management
- Testing strategy
- Unit testing
- Integration testing
- E2E testing
- Regression testing
- Performance testing
- Security testing
- Release management
- Feature flags
- Database migrations
- API development
- Documentation
- Technical debt
- Refactoring
- Deprecation
- Engineering incident response
26. Product Management
- Product discovery
- Customer research
- Feature requests
- Product roadmap
- Prioritization
- PRD creation
- UX research
- Design review
- Technical feasibility
- Product approval
- Beta testing
- Pilot customers
- Feature rollout
- Product analytics
- Feature adoption
- Product feedback
- Product sunset
- Product-market fit measurement
27. Quality Assurance
- QA governance
- Release QA
- Regression QA
- Property QA
- Reservation QA
- Channel QA
- Payment QA
- API QA
- Content QA
- Website QA
- Mobile QA
- Security QA
- Performance QA
- Data QA
- Customer acceptance testing
- Enterprise acceptance testing
- Go-live QA
- Post-release QA
28. Data Platform
- Data architecture
- Data model
- Data dictionary
- Data ownership
- Data validation
- Data normalization
- Data mapping
- Master data management
- Property master data
- Guest master data
- Reservation master data
- Channel master data
- Financial master data
- Data lineage
- Data quality
- Data reconciliation
- Data exports
- Data imports
- Data migration
- Data warehouse
- BI dashboards
- Analytics governance
29. Data Mapping
- Mapping methodology
- Source-system analysis
- Destination-system analysis
- Property mapping
- Room mapping
- Rate mapping
- Amenity mapping
- Policy mapping
- Fee mapping
- Tax mapping
- Cancellation mapping
- Availability mapping
- Reservation mapping
- Guest mapping
- Content mapping
- Image mapping
- Currency mapping
- Field-level transformation
- Mapping validation
- Mapping exceptions
- Mapping versioning
- Mapping QA
- Mapping rollback
- Mapping audit
30. Enterprise Migration
- Guesty migration
- Hostaway migration
- Lodgify migration
- Smoobu migration
- SiteMinder migration
- Custom PMS migration
- Spreadsheet migration
- Legacy-system migration
- Property migration
- Reservation migration
- Guest migration
- Owner migration
- Financial migration
- Historical data migration
- Channel migration
- Website migration
- DNS migration
- SEO migration
- Migration QA
- Migration rollback
- Migration hypercare
31. Customer Support
- Support intake
- Ticket classification
- Priority levels
- SLA management
- First response
- Resolution
- Escalation
- Technical escalation
- Financial escalation
- Channel escalation
- Guest escalation
- Enterprise escalation
- Incident communication
- Customer communication
- Knowledge-base management
- Support analytics
- Root-cause analysis
- Recurring issue elimination
32. Customer Success
- Customer health scoring
- Adoption monitoring
- Usage monitoring
- Revenue monitoring
- Portfolio growth monitoring
- Customer business reviews
- QBRs
- Expansion opportunities
- Feature adoption
- Training
- Customer education
- Customer advocacy
- Case studies
- Reference customers
- Renewal
- Churn prevention
- Win-back
33. Partner Ecosystem
- Partner qualification
- Partner onboarding
- Partner due diligence
- Partner contracting
- Partner API integration
- Partner certification
- Partner training
- Partner support
- Partner revenue share
- Partner reporting
- Partner SLA
- Partner performance
- Partner escalation
- Partner review
- Partner termination
34. Travel Agent & B2B Distribution
- Travel agent onboarding
- Agency verification
- Agent rates
- Commission
- Net rates
- Gross rates
- Corporate rates
- B2B booking
- Agent booking management
- Agent cancellation
- Agent payment
- Agent reconciliation
- Agent support
- Agent reporting
- Corporate accounts
- Wholesale distribution
35. Luxury Ecosystem
- Concierge partnerships
- Private aviation partnerships
- Yacht partnerships
- Chauffeur partnerships
- Chef partnerships
- Wellness partnerships
- Restaurant partnerships
- Experience partnerships
- Luxury retail partnerships
- Travel advisor partnerships
- DMC partnerships
- Destination partnerships
- Cross-selling
- Revenue sharing
- Partner quality control
36. Marketing
- Domits Brand
- Brand governance
- Brand positioning
- Content strategy
- SEO
- Local SEO
- Destination SEO
- Property SEO
- Programmatic SEO
- Content creation
- AI content
- Social media
- Email marketing
- CRM campaigns
- PR
- Partnerships
- Influencer marketing
- Affiliate marketing
- Referral program
- Performance marketing
- Conversion optimization
37. Marketplace
- Marketplace governance
- Property discovery
- Search ranking
- Search relevance
- Property ranking
- Availability ranking
- Quality ranking
- Guest reviews
- Fraud detection
- Listing moderation
- Property approval
- Partner listings
- Marketplace payments
- Marketplace commissions
- Marketplace disputes
- Marketplace refunds
- Marketplace trust & safety
38. Trust & Safety
- Guest verification
- Property verification
- Fraud detection
- Suspicious booking detection
- Payment fraud
- Identity fraud
- Fake property detection
- Fake review detection
- Guest screening
- Host screening
- Safety incident
- Emergency incident
- Abuse reporting
- Harassment reporting
- Property safety escalation
- Guest safety escalation
- Law-enforcement requests
- Trust & safety investigation
39. Reviews & Reputation
- Review collection
- Review moderation
- Review response
- Negative review escalation
- Guest satisfaction scoring
- NPS
- CSAT
- Property quality score
- Host quality score
- Channel review management
- Reputation monitoring
- Reputation recovery
- Review analytics
40. Global Expansion
- Global expansion
- Market-entry assessment
- Legal assessment
- Tax assessment
- Regulatory assessment
- Payment assessment
- Currency assessment
- Language assessment
- Local channel assessment
- Local OTA assessment
- Local partner assessment
- Local support assessment
- Local property standards
- Local guest standards
- Local compliance
- Country launch
- Country QA
- Country go-live
- Country performance review
41. Destination Operations
- Luxury vacation rental destinations
- Destination profile
- Seasonality
- Peak periods
- Local regulations
- Local taxes
- Local suppliers
- Local emergency services
- Local housekeeping standards
- Local maintenance standards
- Local guest expectations
- Local concierge ecosystem
- Local pricing benchmarks
- Local distribution channels
- Destination launch checklist
42. Incident Management
- Incident classification
- Severity matrix
- Incident commander
- Communication tree
- Technical outage
- PMS outage
- Channel outage
- Payment outage
- Database outage
- Security incident
- Data breach
- Double booking
- Guest emergency
- Property emergency
- Financial discrepancy
- Partner failure
- Customer escalation
- Crisis communications
- Postmortem
- Root-cause analysis
- Corrective actions
43. Business Continuity
- Business continuity plan
- Disaster recovery
- Critical systems inventory
- Critical supplier inventory
- Recovery priorities
- RTO
- RPO
- Backup strategy
- Failover
- Crisis communications
- Staff continuity
- Customer continuity
- Property continuity
- Financial continuity
- Annual DR testing
44. Vendor Management
- Vendor selection
- Vendor due diligence
- Vendor security assessment
- Vendor legal assessment
- Vendor onboarding
- Vendor contracting
- Vendor SLA
- Vendor monitoring
- Vendor performance
- Vendor renewal
- Vendor escalation
- Vendor termination
- Vendor data deletion
- Vendor risk management
45. Procurement
- Procurement request
- Vendor comparison
- Pricing negotiation
- Approval workflow
- Purchase order
- Contract approval
- Invoice matching
- Payment approval
- Spend management
- Strategic procurement
- Cost optimization
46. People & Talent
- People and culture
- Hiring
- Technical hiring
- Operations hiring
- Sales hiring
- Customer-success hiring
- Onboarding
- Training
- Role certification
- Performance management
- Career development
- Management training
- Knowledge transfer
- Offboarding
- Access revocation
- Succession planning
47. Training Academy
- Domits Admin certification
- Domits Property Manager certification
- Domits Revenue Manager certification
- Domits Operations Manager certification
- Domits Finance Manager certification
- Domits Distribution Manager certification
- Domits Enterprise Administrator certification
- Domits Integration Partner certification
- Domits Travel Agent certification
- Domits Luxury Guest Specialist certification
- Onboarding curriculum
- Certification exams
- Practical assessments
- Refresher training
- Annual recertification
48. Enterprise Governance
- Enterprise onboarding
- Enterprise account hierarchy
- Multi-brand management
- Multi-country management
- Multi-currency
- Multi-property
- Multi-user
- Role hierarchy
- SSO
- SCIM
- RBAC
- Audit logs
- Data segregation
- Enterprise SLA
- Enterprise support
- Enterprise security
- Enterprise reporting
- Enterprise procurement
- Enterprise renewal
49. Strategic Accounts
- Global account planning
- Executive relationships
- Stakeholder mapping
- Account health
- Portfolio expansion
- Cross-sell
- Upsell
- Strategic roadmap
- Executive business review
- Joint innovation
- Co-marketing
- Partnership development
- Renewal strategy
50. Performance Management
- Property performance review
- Portfolio performance review
- Destination performance
- Channel performance
- Direct booking performance
- Revenue performance
- Occupancy performance
- ADR performance
- Rental RevPAR-equivalent metrics
- Conversion
- Cancellation
- Guest satisfaction
- Operational efficiency
- Profitability
- Customer health
- Platform health
51. Domits Platform KPIs
- Properties onboarded
- Active properties
- Active managers
- Gross booking value
- Gross revenue
- Net revenue
- ADR
- Occupancy
- Direct booking share
- OTA share
- Booking conversion
- Cancellation rate
- Repeat guest rate
- Guest satisfaction
- API uptime
- Channel sync success
- Payment success
- Support SLA
- Customer retention
- Net revenue retention
- CAC
- LTV
- LTV/CAC
- Gross margin
52. Platform Reliability
- Availability monitoring
- API uptime
- Channel synchronization
- Booking latency
- Search latency
- Website performance
- Database performance
- Queue monitoring
- Webhook monitoring
- Error monitoring
- Incident thresholds
- Capacity thresholds
- SLA reporting
- Reliability reviews
53. Financial Controls
- Segregation of duties
- Payment authorization
- Refund authorization
- Owner payout authorization
- Expense approval
- Revenue reconciliation
- Bank reconciliation
- Stripe reconciliation
- Channel reconciliation
- Fraud controls
- Financial audit
- Revenue recognition
- Tax reporting
- Financial close
54. Legal
- Customer contracts
- Property-manager contracts
- Owner agreements
- Partner agreements
- API agreements
- Data-processing agreements
- Privacy policy
- Terms of service
- Cancellation terms
- Payment terms
- Liability
- Insurance
- Intellectual property
- Trademark
- Licensing
- Dispute resolution
- Legal escalation
55. Product Release Management
- Release planning
- Release readiness
- Feature flagging
- Beta release
- Canary release
- Production release
- Rollback
- Customer communication
- Documentation update
- Training update
- Support briefing
- Monitoring
- Post-release review
56. Platform Certification
- PMS certification
- Channel-manager certification
- OTA certification
- Payment certification
- Direct-booking certification
- Revenue-management certification
- Finance certification
- Security certification
- Property certification
- Enterprise certification
- Partner certification
57. Audit System
- SOP audit
- Property audit
- Customer audit
- Channel audit
- Financial audit
- Security audit
- Compliance audit
- Data audit
- Vendor audit
- API audit
- Access audit
- Operational audit
- Enterprise audit
- Corrective-action tracking
58. Continuous Improvement
- Process-performance review
- SOP effectiveness review
- Root-cause analysis
- Bottleneck analysis
- Automation opportunities
- AI automation opportunities
- Cost reduction
- Revenue optimization
- Customer feedback
- Employee feedback
- Incident learnings
- Product feedback loop
- SOP improvement
- Quarterly operating-system review
59. M&A / Build, Back & Buy
- Acquisition target identification
- Technology due diligence
- PMS due diligence
- Channel-manager due diligence
- RMS due diligence
- Marketplace due diligence
- Integration assessment
- Data migration
- Product integration
- Team integration
- Customer migration
- Brand integration
- Post-acquisition operations
- Technology consolidation
- Product sunset
60. Domits Operating Standard
Domits Operating Standard:
Property → Data → Distribution → Booking → Payment → Guest → Operations → Revenue → Finance → Compliance → Technology → Support
Every property manager, integration, partner and internal team should ultimately be measurable against this standard.
The strategic end-state:
SOP → Role → Task → System → API → Data → KPI → SLA → Audit → Automation.
So when Domits identifies a recurring manual process, the question becomes:
Can this SOP become a workflow?
Then:
Can the workflow become software?
Then:
Can AI execute part of it?
That creates a very strong flywheel:
Best practices → SOPs → workflows → automation → AI agents → proprietary operational data → better outcomes → stronger platform → more luxury managers → more data → better automation.
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