Guest FAQ – Frequently Asked Questions

Guest FAQ - Frequently Asked Questions

About Domits

What is Domits and how does it work?
Domits is a platform where guests can discover and book holiday accommodations. Search for a property, choose your dates, make a booking, and communicate with your host through Domits.

Why Domits?
Domits makes booking holiday accommodations simple, transparent, and convenient, with a focus on quality stays and a smooth guest experience. Read here more about why Domits. 

Manage Account

How do I register on Domits?
Click Sign Up and follow the steps to create your Domits account.

How do I manage my account?
Log in to your Guest Dashboard to manage your personal details, preferences, bookings, and account settings.

Is it free to create a guest account?
Yes. Creating a Domits guest account is free.

Will my data be shared with third parties?
Your data is handled according to our Privacy Policy. We only share information where necessary to provide our services or comply with legal requirements.

I forgot my password.
Click Forgot password? on the login page and follow the instructions to reset it.

How can I change my password?
Go to your account settings and select the option to change your password.

How can I log out?
Open your account menu and select Log out.

How can I delete my account?
Go to your account settings and follow the account deletion instructions. Make sure you do not have any active reservations that require attention.

Search and Book

How do I search and book?
Enter your destination, dates, and number of guests. Choose an accommodation and follow the booking steps.

How do I see my bookings?
Your upcoming and previous bookings can be found in your Guest Dashboard.

How do I change my booking?
Open your reservation and check whether changes are available. Some changes may require approval from the host or may not be possible depending on the booking terms.

How do I cancel my booking?
Open your reservation and select Cancel booking. Any applicable cancellation terms will be shown before you confirm.

How do I know if a accommodation is available?
Select your desired dates and number of guests. Domits will show whether the property is available for your stay.

Can I see the address of the accommodation?
The exact address is provided according to the accommodation and booking settings. For confirmed bookings, check your reservation details.

What happens when I make a booking?
Your payment is processed and the host is notified. Once the booking is confirmed, you’ll receive a confirmation with your reservation details.

I didn't receive a booking confirmation.
Check your email's spam or junk folder and your Guest Dashboard. If you still cannot find it, contact Domits Support.

I lost my booking confirmation.
You can find your reservation details in your Guest Dashboard or request assistance from Domits Support.

How do I know if an accommodation is suitable for disabled people?
Check the accessibility information and amenities listed on the accommodation page. If you need specific accessibility features, contact the host before booking.

Can I bring my dog or pet to an accommodation?
Pet policies differ by accommodation. Check the listing or contact the host before booking.

Can I ask the host a question before booking?
Yes. Where messaging is available, you can contact the host with questions before making a booking.

Cancellations

Does Domits have a cancellation policy?
Cancellation terms depend on the accommodation and booking conditions. The applicable policy is shown before you confirm your booking.

How do I cancel a booking?
Open your reservation, select Cancel booking, and follow the instructions. Any applicable refund or cancellation fee will be shown before you confirm.

Can I take out cancellation insurance with Domits?
Availability of cancellation insurance depends on the booking and services offered at the time of booking.

Can I cancel within 24 hours for free?
Not necessarily. Cancellation rights depend on the applicable booking terms, cancellation policy, and local laws. Always check the cancellation conditions for your specific reservation.

What if a host cancels my booking?
You will be notified and, depending on the circumstances and applicable terms, you may be entitled to a refund or alternative assistance.

Payments

How do payments work?
Payments are made securely through the payment methods available during checkout.

When do I need to pay?
Payment timing depends on the accommodation and booking conditions. The required payment schedule is shown before you complete your booking.

Which payment methods are available?
Available payment methods are displayed during checkout and may vary depending on your location and booking.

Your Luxury Stay

What do I need to know before my stay?
Check your booking confirmation for important information such as check-in and check-out times, arrival instructions, house rules, and contact details.

What is the address of the accommodation?
The address and arrival information are provided in your reservation details when available.

Can I arrive/depart at a different time?
Check-in and check-out times depend on the accommodation. Contact your host to request a different time.

What should I do if no one is present to hand over the key?
Follow the arrival instructions provided by the host. If you cannot access the accommodation, contact the host and Domits Support if necessary.

What do I need to know during my stay?
Follow the accommodation's house rules and treat the property with care. Your booking details and host communication contain important information for your stay.

What should I do if something is wrong during my stay?
Contact the host as soon as possible and provide details or photos where relevant. If the issue cannot be resolved, contact Domits Support.

Is the accommodation cleaned, or do I have to do it myself?
Cleaning arrangements vary by accommodation. Check the listing, booking details, or house rules for the applicable requirements.

When can I check in and/or check out?
Your check-in and check-out times are shown in your booking details. Contact the host if you need different times.

Do I have to bring my own bed linen and towels?
This depends on the accommodation. Check the listing or contact the host before your stay.

Do I also have to pay tourist tax?
Tourist tax may apply depending on the destination and accommodation. Any applicable taxes or fees should be shown during the booking process.

Can I ask the host a question?
Yes. You can contact the host through Domits messaging where available.

Can I extend my stay once I’m already at the accommodation?
You can ask the host if an extension is possible. Availability, pricing, and booking conditions may apply.

Support

How do I contact Domits Support?
Contact Domits Support through the available support channels in your account or on the Domits website.

What should I do if I encounter a technical issue on the website?
Try refreshing the page or restarting your browser. If the problem continues, contact Support and include details about the issue.

Can I get support in multiple languages?
Domits support availability may vary by language and channel. Check the available support options when contacting us.

What should I do if I have a dispute with a host or guest?
First try to resolve the issue directly through Domits messaging. If you cannot reach an agreement, contact Domits Support with the relevant booking details.

Is there a phone number I can call for support?
Support channels and availability may vary. Check the Domits Support page for the currently available contact options.

How do I report inappropriate content or behavior?
Report the content or behavior to Domits Support and provide as much relevant information as possible.

How can I track the status of my support request?
You can track your request through the support channel used to contact Domits, where available.

What should I do if my support issue is urgent?
If the issue affects your immediate safety, first contact the appropriate local emergency service. For urgent accommodation or booking issues, contact the host and Domits Support as soon as possible.

Can I provide feedback about my support experience?
Yes. We welcome feedback about your experience so we can continue improving Domits.

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