Hospitality Property Management Systems (PMS) for Hotels (also called Hotel Management Systems or Hospitality Management Systems – HMS) are software platforms designed to streamline hotel operations, enhance guest experiences, and improve revenue management.
Here's a breakdown of what they are, key features, and some top systems on the market.
Looking for a PMS for short-term vacation rentals, boats and campers? Check this peer-to-peer guide.
Hospitality Property Management Systems For Resorts and Hotels
What is a Hospitality Property Management System?
A Hospitality Property Management System is an all-in-one software suite used by hotels to manage:
- Reservations and bookings
- Front desk operations
- Housekeeping
- Guest communication
- Payments and billing
- Reporting and analytics
- Channel management (e.g., Booking.com, Airbnb)
Key Features
- Reservation & Booking Engine. Direct bookings from hotel website. OTA integration (Booking.com, Expedia, etc.). Group reservations.
- Front Desk Operations. Check-in/check-out. Room assignment. Keycard management.
- Housekeeping Management. Real-time room status. Staff task assignments.
- Point of Sale (POS) Integration. Restaurants, bars, spa, etc.
- Billing and Payments. Invoices, credit card processing. Currency & tax management.
- Customer Relationship Management (CRM). Guest profiles. Loyalty programs. Automated emails.
- Reporting and Analytics. Occupancy rates. Revenue per available room (RevPAR). Average daily rate (ADR).
- Channel Management. Synchronize availability/rates with OTAs.
- Mobile App Access. For staff and/or guests.
Top Hospitality Property Management Systems
1. Mews
Target Market: Boutique hotels, modern mid-size properties
Strengths: Mews is a cloud-native PMS with a modern, modular design. Mews emphasizes automation, mobile-first guest interactions, and contactless experiences. It includes tools for payments, reservations, housekeeping, and integrations with a wide ecosystem.
Deployment: Fully cloud-based
Best For: Hotels prioritizing innovation, guest experience, and tech-forward operations
Used By: The Social Hub, WestCord Hotels, Postillion Hotels, Ligula Hospitality Group, Bastion Hotels
2. Opera (by Oracle Hospitality)
Target Market: Large hotel chains, resorts, global brands
Strengths: Opera is considered the industry standard for large-scale hospitality operations. It offers deep functionality across property management, sales & catering, loyalty programs, and global distribution. Opera Cloud is the modern version of the traditional on-premise solution.
Deployment: Cloud and on-premise
Best For: Complex hotel environments needing powerful integrations and scalability
Used by: Marriott, Wyndham, Accor (some properties), and many international hotel chains
3. Infor (HMS)
Target Market: Mid-sized to large hospitality operations
Strengths: Cloud-Native, Multi-Tenant Architecture. Built on AWS, offering scalable, secure, and high-availability infrastructure. Configurable user interfaces. Robust analytics & revenue tools.
Deployment: Flexible deployment options
Best For: Operating complex, multi-channel hospitality environments
Used by: Aman Resorts and 1,600+ properties worldwide
4. Agilsys
Target Market: Independent and boutique properties to large enterprises
Strengths: Pure focus on hospitality, investing all resources into building hospitality-specific software and services.
Deployment: Flexible deployment options including cloud-based and on-premises setups
Best For: Operate multiple properties (hotel chains, resorts, casinos, etc.)
Used by: Boyd Gaming Corporation, Caesars Entertainment, 7 Cedars Casino, Camelback Lodge & Waterpark, Carnival UK, The Cosmopolitan of Las Vegas, Golden Nugget Lake Charles, Hilton Worldwide, Intercontinental Hotel Group, Kimpton Hotels, Resorts World Bimini, Royal Caribbean, Vail Resorts, Rosewood, Crystal Springs Resort and many more.
5. Planet
Target Market: Retail, Hospitality, Travel & Mobility and Payments Infrastructure Providers
Strengths: All-in-One Integrated Platform: Combines payments, software (e.g., order management, property management), and tax-free (VAT refund) services through a single provider.
Deployment: Cloud-Based, Global Platform
Best For: Operating across retail, hospitality, or travel/mobility with a need for unified commerce
Used by: Radisson Collection Hotel, CABINN, Blue Lagoon, Hôtel Paris Bastille and many more
6. Shiji
Target Market: International hotel groups, luxury hotels, Asia-Pacific region
Strengths: Shiji provides a full ecosystem including PMS, POS, CRM, and payment systems. It's modular and scalable, with strong enterprise support and a growing presence in Western markets.
Deployment: Cloud and hybrid
Best For: Hotels looking for a flexible, enterprise-ready platform with strong support in Asia
Used by: Mandarin Oriental, Accor (in some markets), and major chains across Asia.
7. Cloudbeds
Target Market: Independent hotels, hostels, B&Bs
Strengths: A user-friendly all-in-one PMS that includes a booking engine, channel manager, and payment processing. Designed for small operators wanting to compete with larger players via automation.
Deployment: Cloud-based
Best For: Smaller properties looking for a modern, efficient system with built-in distribution
8. Amadeus CRS
Target Market: Hotel chains and enterprise groups
Strengths: A global Central Reservation System (CRS) used by major brands. Amadeus offers deep GDS connectivity, loyalty integrations, rate distribution, and advanced revenue management tools. It's often paired with other PMS platforms like Opera.
Deployment: Cloud-based
Best For: Hotels needing centralized distribution and reservation capabilities across multiple properties
Used by: InterContinental Hotels Group (IHG), Premier Inn, and various regional hotel groups.
9. Clock PMS+
Target Market: Independent hotels, boutique properties, multi-property groups
Strengths: All-in-one platform with PMS, booking engine, channel manager, CRM, and guest self-service features. Known for its ease of use, clean UI, and strong automation capabilities.
Deployment: Cloud-based
Best For: Hotels looking for flexibility, automation, and a unified tech stack
10. SAP Hospitality (S/4HANA for Hospitality)
Target Market: Enterprise-level hotel groups
Strengths: SAP provides an ERP-level system for hospitality operations, integrating finance, HR, inventory, and analytics. It’s ideal for companies that need to unify business functions across multiple geographies or business units.
Deployment: On-premise and cloud
Best For: Hotels that require robust back-office integration and enterprise resource planning
Used by: Large resort chains and enterprise-level hotels with advanced back-office needs
11. SkyTouch Technology
Target Market: Mid-scale and economy hotels
Strengths: Developed by Choice Hotels, SkyTouch offers a straightforward, mobile-friendly PMS. It's known for ease of use, rapid training, and affordability, with tools for reservations, housekeeping, and reporting.
Deployment: Cloud-based
Best For: Hotels looking for a reliable, intuitive system with quick implementation
12. 5Stelle PMS
Target Market: Small to mid-size hotels (especially in Europe)
Strengths: Italian-built cloud PMS with integrated channel manager, booking engine, and guest communication tools. Multilingual and optimized for European markets.
Deployment: Cloud-based
Best For: Budget-conscious hotels needing an all-in-one, European-friendly solution
13. RoomRaccoon
Target Market: Small hotels, guesthouses, lodges
Strengths: Combines PMS, channel manager, and booking engine. Offers automated upselling, payment automation, and guest communication tools. Focused on ease of use for small teams.
Deployment: Cloud-based
Best For: Owners/operators of small hotels who want simplicity, automation, and affordability
14. IDS Next
Target Market: Hotels, vacation rentals
Strengths: Comprehensive hotel ERP covering reservations, front office, housekeeping, POS, finance, and HR.
Deployment: Cloud-based
Best For: Mid-size to large hotels and hotel groups needing an all-in-one system
Choosing the Right System
Ask yourself:
- How many rooms/properties do you manage?
- Do you need mobile or cloud-based access?
- What integrations are essential (e.g., POS, CRM, OTA)?
- Do you need multilingual/multi-currency support?
- Is budget or scalability more important?
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