Welcome to the Domits Host FAQ.
Here you’ll find clear and concise answers to the most common questions about using Domits.
Whether you’re new to Domits or already hosting, this guide covers everything from creating and managing your property to bookings, payments, cancellations, guest communication and reservations.
If you need more help with a specific question, our support team is here to assist you.
Looking for the Domits Guest FAQ? You'll find it here.
Specifically looking for rules and regulations per country for future-proof hosting? You'll find it here.
Host FAQ - Frequently Asked Questions
About Domits
What is Domits and how does it work?
Digital infrastructure for luxury vacation rental managers who want to grow with more properties, platforms and revenues. Guests can find and book luxury properties.
Why Domits?
Domits makes luxury vacation rentals easier to discover and manage, with a focus on transparent pricing, quality properties, and a seamless booking experience. Read here more about why Domits.
Where do I find terms and conditions?
You'll find the terms and conditions in the footer.
How to contact Domits?
You can contact Domits here.
Hosting
How do I list my luxury vacation rental?
Create a host account, add your property details, upload photos, set your price and availability, and submit your listing for approval.
Is Domits 100% free for hosts?
Listing your first luxury vacation rentals is free. Fees may apply when you receive bookings, depending on your Domits plan and services used.
How do I create and manage my host account?
Create an account on Domits and use your Host Dashboard to manage your profile, properties, bookings, availability, and settings.
How can I connect the Domits calendar with another calendar?
You can connect compatible calendars using calendar synchronization, such as an iCal calendar link, to help keep your availability up to date across platforms.
How do I message guests?
You can communicate with guests through the messaging functionality in your Host Dashboard.
Payment
How do payments work?
Guests pay through Domits using the available payment methods. Payments are securely processed by our payment provider, Stripe.
When will I be paid for a booking?
Payout timing depends on the booking, payment status, and Stripe payout schedule. You can view your payout information in your Host Dashboard.
How do payouts work?
After a successful payment, eligible funds are transferred to your connected payout account through Stripe, minus any applicable fees.
Why do I have to share my details with Stripe to receive payouts?
Stripe requires identity, business, and bank information to verify your account, comply with financial regulations, and process payouts securely.
How do you handel chargeback?
Chargebacks are handled through our payment partner Stripe and the costs are $15.
Cancellations
Does Domits have a cancellation policy?
Cancellation terms depend on the cancellation policy selected for the property and are shown to the guest before booking.
If your guest cancels:
- At least 1 day before check-in: guest receives 100% refund (you keep 0%).
- Less than 1 day before check-in: guest receives no refund (you keep 100%).
Important: Your payout is processed once the booking becomes non-refundable (within 24 hours of check-in). You should receive your payout within 3 days of processing.
If your guest cancels:
- At least 5 days before check-in: guest receives 100% refund (you keep 0%).
- Less than 5 days before check-in: guest receives 50% refund (you keep 50%).
If your guest cancels:
- At least 14 days before check-in: guest receives 100% refund (you keep 0%).
- In between 7 and 14 days before check-in **: guest receives 50% refund (you keep 50%).
- Less than 7 days before check-in: guest receives no refund (you keep 100%).
If your guest cancels:
- At least 30 days before check-in: guest receives 100% refund (you keep 0%).
- Less than 30 days but more than 7 days before check-in: guest receives 50% refund (you keep 50%).
- Less than 7 days before check-in: guest receives no refund (you keep 100%).
If your guest cancels:
- At least 60 days before check-in: guest receives 100% refund (you keep 0%).
- Less than 60 days before check-in: guest receives 0% (you keep 100%).
If your guest cancels:
- At least 90 days before check-in: guest recieves 100% (you keep 0%).
- Less than 90 days before check-in: guest receives 0% (you keep 100%).
If your guest cancels:
- 180 or more days before check-in: guest receives 100% (you keep 0%)
- 180 or less days before check-in: guest receives 0% (you keep 100%)
If your guest cancels:
- No refund, no matter when the booking is cancelled.
What if someone cancels directly with me and not through Domits?
Ask the guest to cancel through Domits. This ensures the reservation, availability, payment, and cancellation status remain correctly recorded.
What if I, as a host, have to cancel a booking?
Contact the guest and cancel the reservation through Domits as soon as possible. Depending on the circumstances, cancellation fees or other consequences may apply.
Your Luxury Stays
When do I know that my property has been approved?
You will be notified when your property has been reviewed and approved. Once approved, it can become available for booking.
Why has my property not been approved?
Your listing may require additional information, verification, corrections, or documentation. Check your Host Dashboard for any requested changes.
Can I edit my holiday property?
Yes. You can edit your property from your Host Dashboard.
Can I edit the name and description of my property?
Yes. You can update the name, description, and other listing information from your Host Dashboard.
Can I edit the photos of my property?
Yes. You can add, remove, reorder, and update your property photos.
Can I edit the price of my property?
Yes. You can manage your property pricing from your Host Dashboard.
Can I edit the availability calendar of my property?
Yes. You can manage availability and blocked dates through your calendar.
Can I edit the number of guests for my property?
Yes. You can update the maximum number of guests your property can accommodate.
Can I edit the location of my property?
Yes, provided the location information remains accurate and meets Domits requirements.
Can I edit the amenities of my property?
Yes. You can add or remove available amenities from your listing.
Can I edit my space type (entire house, room, or shared room)?
Yes, if the property type accurately reflects the space being offered and complies with Domits requirements.
Bookings
How do I manage my bookings?
You can view and manage your upcoming, current, and past bookings from your Host Dashboard.
Can I communicate with the guest after the booking?
Yes. You can communicate with the guest through Domits messaging after the booking has been confirmed.
Manage Reservations
How do I see, change, or cancel my reservations?
Go to your reservations in the relevant dashboard. You can view reservation details and, where permitted, make changes or cancel according to the applicable booking and cancellation policies.
Insurances
How do handle property damage?
Domits is currently researching innovative solutions to handle property damage.
Do you provide a cancellation insurance?
Domits provides cancellation policies with refunds. Domits doesn't provide cancellation insurance yet.
Do you provide travel insurance?
Domits doesn't provide travel insurance. For additional coverage, for example, for damage to or loss of luggage, or for medical expenses, you can consult your own insurance advisor.
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