Here's a complete guide to Hostaway.com, including its functionality, product suite, pricing, and alternatives—ideal for anyone in short-term rental or vacation property management.
Hostaway Overview
General Information
- Founded: 2015
- Headquarters: Toronto, Canada
- Funding: Raised over $543 million over 7 rounds from investors.
- Valuation: $925+ million
What Is Hostaway?
Hostaway is a Vacation Rental Property Management System (PMS) and Channel Manager for short-term rental hosts, property managers, and real estate investors. It streamlines operations across booking channels like Airbnb, Vrbo, Booking.com, and direct booking sites.
Why Use Hostaway for Short-Term Property Management?
- True multi-channel sync without double bookings
- Designed for professional managers with 5+ properties
- Automates repetitive tasks to save time
- Supports direct bookings alongside OTA platforms
- Solid support and partner integrations
Hostaway.com Experiences and Reviews
- Trustpilot rating: ~4.4–4.6/5
- Users like:
- Powerful channel manager
- Automation and calendar sync
- Excellent support
- Common critiques:
- Interface could be more intuitive
- Occasional sync lags on Airbnb/Vrbo
FAQ - Hostaway
How Does Hostaway Work?
Hostaway connects and manages multiple short-term rental platforms from a single dashboard:
- Channel Management – Real-time sync with Airbnb, Vrbo, Booking.com, Expedia, and others.
- Reservation Management – Unified inbox, automated messaging, calendar sync, and availability control.
- Automations – Check-in/out instructions, reviews, emails, and task management.
- CRM & Lead Management – Capture, track, and convert leads from multiple channels.
- Analytics & Reports – Performance dashboards, revenue reports, and booking trends.
Products, Features & Applications of Hostaway
Core Products:
- Channel Manager
- Property Management System (PMS)
- Booking Engine
- Automations & Workflows
- Owner Portal
- Mobile App
- CRM & Lead Management
- Cleaning & Task Management
- Multi-calendar
Additional Tools:
- Accounting export
- Guest communication templates
- Automated reviews
- API access
Is Hostaway Safe to Manage Guest Data?
Yes. Hostaway provides:
- GDPR-compliant data handling
- Encrypted communications
- Role-based access control
- Secure APIs
What Are the Costs of PMS Hostaway?
Hostaway uses custom pricing based on:
- Number of properties
- Selected features
- Booking volume
Estimated range: ~$40–$100 per property/month
(Minimum property threshold may apply)
Contact their sales team for a quote or demo.
Hostaway Integrations, Tools, Plug-ins, APIs
Key Integrations:
- OTA Platforms: Airbnb, Vrbo, Booking.com, Expedia, TripAdvisor
- Pricing tools: PriceLabs, Beyond, Wheelhouse
- Smart locks: RemoteLock, Igloohome
- Accounting: QuickBooks, Xero
- CRM & Marketing: Mailchimp, Zapier
- Cleaning & Tasks: TurnoverBnB, Breezeway
Developer Tools:
- Open API for custom integrations
- Webhooks and third-party plugin support
How Do I Start or Switch From Hostaway To Domits?
- Book a demo
- Account setup: Customize your property details and calendar
- Connect channels: Sync with Airbnb, Vrbo, etc.
- Import listings and reviews
- Set up automations, pricing tools, and integrations
- Go live in days to weeks, depending on scale
Domits also supports onboarding and migration services.
Do you need help to start, grow and scale 1 or 100+ vacation rentals? Contact us.