Here's a comprehensive guide to the Hospitality Management System (HMS) Mews, including its purpose, how it works, its products, alternatives, certifications, and more.
Mews Hospitality Management System
What Is Mews?
Mews is a cloud-based Property Management System (PMS) designed for hotels, hostels, and serviced apartments. It automates and streamlines operations such as reservations, payments, check-in/check-out, housekeeping, and reporting. Mews aims to make hospitality more efficient through digital transformation.
How Does Mews Work?
Mews operates on the cloud and connects different parts of hotel operations:
- Reservation System – Manages direct bookings, OTA (Online Travel Agency) bookings, and corporate accounts.
- Guest Management – Includes digital check-in, keyless entry, messaging, and guest profiles.
- Payments – Integrated payment gateway with automation, PCI-DSS compliance, and invoicing.
- Housekeeping and Maintenance – Real-time updates on room status and task assignment.
- Reporting and Analytics – Live dashboards, financial reports, occupancy, and performance data.
- Integrations – Open API connects to hundreds of third-party apps.
Products, Features & Applications of Mews
Core Products:
- Mews Property Management System (PMS) for operations
- Mews Revenue Management System (RMS)
- Mews Point of Sale (PoS) for integrated payments
- Mews Guest Journey (Check-in/out, kiosk, app)
- Mews Marketplace (App integrations)
- Mews API (For custom integrations)
Key Features:
- Front desk automation
- Self-service check-in/out
- Mobile staff app
- Booking engine
- Channel manager integration
- Revenue insights
FAQ - Mews
Why Hotel Management with Mews?
- Cloud-native flexibility
- Automation of manual tasks
- Mobile-first guest experience
- Real-time data access
- Scalable for independent hotels and chains
Is Mews Safe to Manage Guest Data?
Yes. Mews complies with:
- GDPR (EU data regulation)
- PCI DSS (Payment data security)
- Encrypted data transmission
- Role-based access control
What Are the Costs of Mews?
Pricing is customized depending on:
- Number of rooms
- Selected modules (Payments, Guest Journey, etc.)
- Support and onboarding needs
General model: Subscription-based pricing with possible transaction fees for payments.
How Do I Start or Switch to Mews?
- Contact Mews for a demo and tailored proposal.
- Choose a package based on property size and needs.
- Mews onboarding team assists with:
- Data migration
- System configuration
- Staff training
- Go live within weeks.
Mews.com Experiences and Reviews
- Trustpilot rating: ~4.5/5 (as of recent checks)
- Users praise:
- Ease of use
- Innovative tech
- Automation features
- Common drawbacks:
- Initial learning curve
- Custom reports limitations
Mews Integrations, Tools, Plug-ins, APIs
- Over 800+ integrations via the Mews Marketplace
- Popular integrations:
- Atomize (Revenue Management)
- RoomPriceGenie
- Assa Abloy (keyless entry)
- QuickBooks/Xero (accounting)
- Salesforce (CRM)
- Open API: Mews API Docs
Mews Alternatives and Competitors
- Cloudbeds: User-friendly + All-in-one for small/medium hotels
- Hotelogix: Affordable + Channel manager for budget/mid-scale hotels
- Opera Cloud (Oracle): Enterprise-ready for large hotels & chains
- RoomRaccoon: Built-in RMS for boutique hotels
- StayNTouch: Mobile-first for independent hotels
- eZee Absolute: Localized support for hotels in Asia/Africa
What Is Atomize Revenue Management System (RMS)?
Atomize is an AI-powered RMS that is bought by Mews to optimize room rates in real-time. It helps hotels increase RevPAR by automatically adjusting prices based on demand, competitor rates, and historical data.
Other frequently asked questions are:
Q: Can I use Mews with my existing booking engine?
A: Yes, Mews integrates with external booking engines and channel managers.
Q: Does Mews support multi-property management?
A: Yes, Mews is designed for single or multi-property setups.
Q: How long does onboarding take?
A: Typically 4–8 weeks depending on complexity.
Q: Does Mews support POS systems?
A: Yes, Mews offers integrations with POS platforms and its own POS module via partners.
Mews Training and Support
Training:
- Online knowledge base
- Help center
- Webinars & tutorials
Certifications:
- Mews PMS Onboarding Manager Certification
- Mews PMS Deployment Partner Certification
- Mews PMS Customer Support Analyst Certification
- Mews POS Deployment Partner Certification
These are available via Mews University and for partners through the Mews Partner Program.
Investing, Operating & Innovating Strategy
Investing: Mews Ventures
Mews Ventures is the company’s strategic investment arm. It focuses on building and acquiring innovative technology solutions that enhance hospitality operations. The team includes experts in M&A, corporate strategy, hospitality tech, and product integrations.
Notable investments and acquisitions include:
- Planet Winner (their first acquisition),
- base7booking, Hotel Perfect, Bizzon, Cenium, Hotello, Nomi (an AI-powered tour guide),
- Frontdesk Anywhere, HS3, Quotelo, Atomize (revenue management system), and Clarity Hospitality.
These moves illustrate Mews' commitment to expanding its capabilities and reach via strategic investment—cementing its platform leadership through innovation-led growth.
Operating: Cloud-Native, Efficient, Scalable
Mews's operational strategy centers on being built cloud-first ("born in the cloud"), offering centralized capabilities tailored to modern hotel operations:
- Centralized, cloud-native architecture enables seamless data sharing across properties—reducing duplication and boosting cohesion
- Improves efficiency and scalability, reduces human error, and cuts costs—all through streamlined operations
- Rapid deployment and training, providing intuitive interfaces that accelerate onboarding and reduce staff turnover
Additionally, Mews provides powerful modular solutions such as:
- Mews Operations, Guest Experience, Payments, Marketplace, Open API, Multi-Property, and POS—all designed to optimize front-desk, back-office, housekeeping, guest interactions, payment processing, integration capabilities, and multi-property centralization.
Innovation: Culture, AI, Tech Integration, and Strategy Models
- Scaling Innovation Sustainably. Mews actively encourages innovation even as it grows. In their blog, they stress maintaining a "start-up mindset"—such as fostering empowered, accountable teams that can experiment, remain agile, and drive creativity, even within a larger organization.
- Strategy Alignment via GEM Model
During internal sessions, Mews applies the GEM model (Growth, Engagement, Monetization) to align teams across product, finance, marketing, and operations. This helps strategy decisions remain focused on what's most important—like user engagement or revenue retention—ensuring cross-functional alignment and prioritization.
- Event-Based Operational and Innovation Insights
From Unfold, Mews shared key operational and innovation insights:
- Hoteliers are leveraging AI and automation (for dynamic inventory/pricing, sales, and guest experience), enabling transformative operational models.
- Innovation hinges on guest choice and tech-enabled experiences like kiosks, virtual concierges, and self-check-in solutions.
- Industry trends revealed a push for emotional intelligence, authenticity, cross-disciplinary collaboration, personalized branding, and investment in culture, coupled with technological transformation (PMS, CRM, RMS, AI) toward operational efficiency
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