Organogram For Hotel Chains and Multi-Brand Hospitality Groups

Here’s a general organogram (organizational chart) for large hospitality companies—which typically includes hotel chains, resorts, and multi-brand hospitality groups like Marriott International, Hilton Worldwide, Accor, or IHG (InterContinental Hotels Group).

Table of Contents
Organogram For Hotel Chains and Multi-Brand Hospitality Groups
1. Corporate Headquarters Level
2. Regional / Brand Management Level
3. Individual Hotel Property Level

Organogram For Hotel Chains and Multi-Brand Hospitality Groups

1. Corporate Headquarters Level

  • Chief Executive Officer (CEO)
    • Overall leader of the company.
  • Chief Operating Officer (COO)
    • Oversees day-to-day operations and brand performance.
    • Manages:
      • Regional Vice Presidents (Americas, EMEA, APAC)
      • Brand Operations Heads (specific hotel brands under the group)
  • Chief Financial Officer (CFO)
    • Manages company finances, budgeting, accounting, audits, investor relations.
  • Chief Marketing Officer (CMO)
    • Responsible for marketing strategy, brand positioning, loyalty programs, and digital campaigns.
  • Chief Development Officer (CDO)
    • Leads expansion, franchising, real estate acquisition, new hotel development.
  • Chief Human Resources Officer (CHRO)
    • Oversees talent acquisition, employee training, performance management, compensation.
  • Chief Technology Officer (CTO)
    • Leads IT infrastructure, digital transformation, cybersecurity, software development.
  • General Counsel (Legal Department)
    • Handles legal compliance, risk management, contracts, mergers & acquisitions.

2. Regional / Brand Management Level

  • Brand President / Regional Vice President
    • Manages overall brand strategy or region-specific operations.
  • Operations Director
    • Oversees operations managers across hotels in the region or brand.
  • Director of Sales & Marketing
    • Leads regional marketing and sales initiatives.
  • Director of Revenue Management
    • Responsible for pricing, forecasting, maximizing revenue.
  • Director of Human Resources
    • Manages HR policies and staffing regionally.
  • Regional Finance Director
    • Oversees financial reporting and controls for the region.

3. Individual Hotel Property Level

  • General Manager (GM)
    • Overall head of the hotel property.
  • Director of Operations / Hotel Manager
    • Oversees daily hotel functions including guest services and facilities.
    • Manages:
      • Front Office Manager (Reception, Concierge)
      • Housekeeping Manager (Room cleaning, laundry)
      • Food & Beverage Manager (Restaurants, bars, banquets)
        • Executive Chef (Kitchen operations)
        • Restaurant Manager
        • Banquet/Catering Manager
      • Engineering/Maintenance Manager (Building upkeep, technical systems)
  • Director of Sales & Marketing
    • Local sales team, promotional events, PR.
  • Director of Finance (Controller)
    • Manages accounting, budgeting, payroll, purchasing.
  • Director of Human Resources
    • Recruitment, staff training, employee relations.

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